Milani IT (PTY) Ltd
Technology
Dialler Administrator – Collections
- Cape Town
- onsite
- full-time
- R25k ZAR per month
- mid
- Apply by November 30, 2026
Description
We are looking for an experienced Dialler Administrator to support a fast-paced and dynamic Collections environment. This role is critical in ensuring dialler campaigns are optimised, efficient, and aligned to collections strategies and targets.
Key Responsibilities
- Manage and execute dialler campaigns across Collections portfolios
- Configure, monitor, and optimise dialler strategies (inbound/outbound)
- Ensure correct allocation of accounts in line with DPD strategies and business rules
- Monitor campaign performance (contact rates, RPC, conversion, etc.) and make real-time adjustments
- Work closely with Collections Managers to align dialler activity with operational priorities
- Troubleshoot dialler issues and liaise with system providers where required
- Ensure data integrity and accurate campaign setup
- Produce daily and weekly dialler performance reports
- Support continuous improvement of dialler efficiency and agent productivity
Qualifications & Experience Required
- 2+ years’ experience as a Dialler Administrator (non-negotiable)
- Proven experience in a Collections call centre environment (essential)
- Strong understanding of dialler campaign management and optimisation
- Experience working with dialler/CRM systems (e.g. predictive diallers, Webitel or similar advantageous)
- Solid analytical skills with the ability to interpret performance data
- Strong attention to detail and problem-solving ability
- Ability to work in a high-pressure, target-driven environment
- Key Competencies
- Strategic thinking and campaign planning
- Strong communication and stakeholder management
- High level of accountability and ownership
- Ability to manage multiple campaigns simultaneously
- Results-driven mindset
Required Skills
- Dialler campaign management
- Dialler/CRM systems
- Analytical skills
- Attention to detail
- Problem-solving
About the Company
Milani IT (PTY) Ltd
Technology
https://milani-it.co.za/
Perks & Benefits
- Opportunity to work in a high-performance, data-driven collections environment
- Exposure to multiple portfolios and advanced dialler strategies
- A dynamic team focused on continuous improvement and growth
- How to Apply
- If you meet the above requirements and are ready to take on a challenging and rewarding role, please submit your CV.