T and H Executive Search

Sales Specialist - CCAAS

  • Johannesburg
  • onsite
  • full-time
  • lead

Description

Job Title: Sales Specialist - CCAAS

Region: Johannesburg

Reporting To: Regional Sales Manager

Our client, a provider of cloud communications and contact centre solutions, is looking for a Sales Specialist with strong CCaaS expertise to join its Johannesburg team. You will be the go-to specialist for all contact centre opportunities. You'll run in-depth needs analysis, design solutions with technical teams, deliver strong product demos, and close complex enterprise deals. You'll also support the Business Development team as the central point of contact on CCaaS opportunities. This role suits a consultative seller who understands omni-channel platforms, integrations and contact centre technology.

Key Responsibilities

  • Pipeline & revenue: Build and manage a healthy pipeline with accurate forecasting, and consistently meet or exceed new business revenue targets.
  • Enterprise sales cycles: Manage longer sales cycles with multiple stakeholders from first contact through to close.
  • CRM discipline: Keep CRM data accurate and current, including opportunity qualification, stakeholder mapping and next steps.
  • Commercial governance: Follow the company's pricing, contracting and approval frameworks.
  • Needs analysis: Assess customer requirements across business processes, system integration and customer journey improvements to recommend the right solution.
  • Solution design: Work with Technical Solution teams and Business Process Analysts to design and shape customer solutions.
  • Demos: Deliver high-quality demonstrations of contact centre solutions that show multiple channels, integrations and business process understanding.
  • Documentation: Document solutions clearly and present them to internal teams and customers.
  • Market insight: Stay current on UCaaS, CCaaS, AI agents, conversational AI and digital CX trends, and feed market insight back into go-to-market and product strategy.
  • Team support: Act as the CCaaS point of contact for the Business Development team and help drive their deals to close.

Qualifications & Experience Required

  • Matric (essential)
  • Proven track record in solution selling within the CCaaS or contact centre technology space
  • Proven experience with omni-channel solutions and CCaaS platforms
  • Experience delivering customer demos across multi-channel communication platforms
  • Understanding of system integration and network fundamentals (Internet, VLANs) and of how to build interoperable systems
  • Hands-on experience with CCaaS campaigns, dialler solutions and contact centre technologies
  • Valid driver's licence and own reliable transport (essential)
  • Skills & Attributes
  • Sales-driven, with a history of meeting or exceeding targets
  • Strong communicator who can explain technical solutions to business audiences
  • Works with urgency and accuracy while juggling several priorities
  • Strong relationship-building and consultative selling skills
  • Highly organised with good attention to detail
  • Eager to learn and adapt to new technologies

Bonus/Nice to Have

  • Relevant tertiary qualification
  • Knowledge of UCaaS, AI agents, conversational AI and digital CX solutions
  • Experience in enterprise, multi-stakeholder sales environments
  • Interest in automation and using technology to solve business problems

Company Overview

Our client is an established provider of cloud-based business communications, including unified communications (UCaaS) and contact centre (CCaaS) solutions. It helps organisations improve customer experience through integrated, omni-channel technology.

Required Skills

  • Sales-driven mindset
  • Strong communication skills
  • Customer relationship management
  • Digital proficiency
  • Organisational skills
  • Attention to detail

About the Company

T and H Executive Search

https://tandh.co.za/