Senior Travel Consultant (inbound)

Description

My Client is an internationally renowned leisure and safari operator, offering bespoke, luxury travel solutions to high end international guests, into Africa. Their passionate and dedicated Cape Town team is looking to bring on board two additional experienced Travel Consultants. These roles are responsible for the full scope of itinerary design, costing, communication and co-ordination, all to exceptionally high stanards. The position involves selling Southern Africa travel experiences with a focus on relationship management, meticulous attention to detail and a hyper focus on the guest experience, exclusivity and personalisation.

Key Responsibilities

• Create tailor-made luxury travel itineraries across Southern Africa
• Prepare accurate and competitive costings, ensuring alignment with client budgets and preferences
• Incorporate unique, personlised experiences into all proposals
• Serve as the primary point of contact for internal stakeholders and, where required, external partners
• Handling all quote enquiries, with a view to the highest conversion rate possible
• Handling all quotes from query stage through to confirmation, with special emphasis on internal client sales
• Delivering & maintaining service excellence
• Providing accurate and detailed quotes whilst maintaining same day turnarounds or share regular updates and advise line managers timeously
• Ensure all costings are checked before sending out
• Ensure that all accommodation is held on a provisional basis before quotes are confirmed
• Ensure that internal client is advised accurately on the accommodation status in quote cover emails
• Checking all flight availability at the time of quoting including getting scheduled commercial flight quotes, and that all charter flights are provisionally held before confirmation
• Following the correct process as relates to private game drive vehicles on all departures
• All quote supplements are adhered to, and presented correctly in the quoting process
• Following the correct process, with the required level of detail as relates restaurant & touring recommendations
• Proactively managing provisional holds and release dates with the properties up to confirmation stage
• All the relevant folders are created and quotes saved
• Effective and detailed hand over of the confirmation to your colleague that will manage the booking after
• confirmation
• Constant Product Innovation & Development
• Build and maintain relationships with our product supplier partners to maximize opportunities
• Support junior consultants and share destination knowledge and best practices
• Identify, provide feedback and recommend required product expansion, rejuvenation, termination etc
• Contribute to continuous improvement of systems, processes, and service delivery
• Be familiar with service and rate agreements in place
• Maintain up-to-date knowledge of luxury properties, experiences, and logistics within Southern Africa
• Participate in regular supplier training
• Assist with complaints and disputes in order to reach resolutions with supplier’s pre, during and post travel
• Be available as required to provide help, assistance and cover for the 24-hour emergency cell phone
• Ability to travel and attend FAM trips within and outside of Southern Africa

Qualifications & Experience Required

• Experience in Southern Africa Inbound Tour Operating (5 years Southern Africa expertise preferable)
• CRM & Operating systems experience
• Travel sales experience – direct to internal business client
• Product Knowledge, Innovation, and Development
• Southern African travel experience is a requirement
• Excellent communicator both written and verbal in English
• MS Office & business systems
• Tourplan experience is a distinct advantage
• High attention to detail and ability to multi-task under pressure.
• Excellent Administration and organisational skills
• High numeracy
• Negotiation and ability to influence decisions
• Problem solving
• Relationship Management

Bonus/Nice to Have

• Extensive Southern Africa travel experience
• Exceptional understanding of the luxury safari market across the region
• A focus on Unreasonable Hospitality, experienced "Dreamweaver"

Company Overview

My client is an award winning luxury safari operator, with a team of strong consultants, many of whom have been with the company for a number of years.

Required Skills

• MS Office & business systems
• Tourplan experience
• Negotiation
• Problem solving
• Influencing
• Relationship Management
• communication
• numeracy
• attention to detail
• customer focus

About the Company

Think Big Recruitment

Other

Perks & Benefits

• Hybrid office and work from home based role
• After 3 months probation, my client contributes a medical aid allowance as well as 50% contribution to a provident fund
• Flexi hours
• Educationals and fam trips